Protection & Controls (P&C) Operations Manager – National Service Offering

Position Overview:

Location: 100% Remote (U.S.-based)
Reports to: Director – Protection & Controls
Travel Requirement: 30-50% (Substations, Customer Sites, Leadership Meetings)

About Shermco

Shermco is a leader in electrical power system services, specializing in substation protection, commissioning, testing, and maintenance for utilities, industrial facilities, and large power users. Our Protection & Controls (P&C) division ensures the reliability and safety of power systems through comprehensive substation services, including relay protection, SCADA, automation, and control schemes.

Backed by Gryphon Investors, Shermco is positioned for continued expansion, providing innovative solutions for the power industry.

Position Summary

The P&C Operations Manager is a leader of leaders, managing managers with several ultimate reports. The Operations Manager is responsible for leading and overseeing the operational execution of Shermco’s Protection & Controls field services. This role ensures the efficient deployment of personnel and resources, maintaining high safety, quality, and performance standards in substation-related projects.

A 100% remote position, this role requires strong leadership skills to effectively manage substation field teams, workforce scheduling, and customer expectations across multiple geographic regions. The P&C Operations Manager will be expected to travel 30-50% for substation visits, customer engagements, and leadership meetings.

This position reports directly to the Director – Protection & Controls and plays a critical role in executing operational strategies, driving efficiency, and supporting the growth of the national P&C service business.

Operational Leadership

• Directly manage 5-10 Project Managers, Supervisors, and Senior Engineers, ensuring efficient execution of field operations.
• Drive workforce planning, scheduling, and optimization to ensure maximum productivity.
• Enforce operational excellence through process standardization, safety compliance, and performance monitoring.
• Serve as the primary operational liaison between field teams, customers, and leadership.
• Ensure proper implementation of substation commissioning, testing, maintenance, and troubleshooting procedures.

Field & Project Execution Support

• Provide technical oversight and guidance to field personnel on substation protection, control systems, and high-voltage equipment.
• Support project execution from planning through completion, ensuring adherence to technical and regulatory standards.
• Identify and implement continuous improvement initiatives to enhance service delivery and operational efficiency.
• Work closely with engineering, safety, and training teams to ensure compliance with NERC, IEEE, NFPA, and OSHA regulations.

Customer & Business Collaboration

• Maintain strong relationships with customers, ensuring alignment of service execution with client expectations.
• Collaborate with business development teams to support growth strategies, proposal development, and new project scoping.
• Represent Shermco in leadership meetings, strategic planning discussions, and operational reviews.

Financial & Performance Oversight

• Manage operational budgets and optimize resource allocation to meet financial targets.
• Track and analyze key performance indicators (KPIs) such as technician utilization, project profitability, and safety metrics.
• Oversee cost control measures, ensuring proper tracking of labor, materials, and job expenses.

Required:

• 10+ years of direct, hands-on substation field experience, including:
  • Installation, commissioning, testing, troubleshooting, maintenance, or construction of high-voltage substations.
  • Extensive work on substation transformers, breakers, switchgear, and control schemes.
  • Demonstrated career progression from field technician, engineer, or commissioning specialist to leadership or management.
• 3+ years of operational leadership experience in a substation field services organization.
• Experience managing remote field teams, workforce planning, and substation project execution.
• Direct oversight of crew scheduling, logistics, and safety compliance.
• Ability to travel 30-50% to substation sites, customer meetings, and leadership engagements.
• Proven leadership, communication, and problem-solving skills, with experience managing multi-site field teams.

Preferred:

• Bachelor’s degree in Electrical Engineering or related field (or equivalent hands-on experience).
• Experience with substation construction, commissioning, and major maintenance  projects.
• Knowledge of project management tools, scheduling software, and digital reporting systems.
• Experience working with utility, industrial, or renewable energy substation projects.

Working Conditions:

• Remote role with regular virtual collaboration.
• Frequent travel (30-50%) to substations, customer locations, and leadership meetings.
• May require occasional on-site support in live substation environments.

Why Join Shermco

• Leadership role in a growing substation services division.
• 100% remote position with national impact.
• Competitive compensation, benefits, and career growth opportunities.
• Strong collaborative culture, with leadership support and investment in team development.