Shermco is seeking a highly skilled and adaptable Functional Analyst with a strong Quality Assurance background to support business process alignment and quality initiatives across the Southwest Region. Each branch has a different business model and service mix, requiring a strategic thinker who can bridge process variation, improve operational effectiveness, and drive consistency in quality across the enterprise.

This role is ideal for a professional who thrives in ambiguity, collaborates well with cross-functional stakeholders, and has experience balancing technical quality expertise with business process analysis.

Functional & Business Process Analysis

• Serve as a central point of contact for evaluating, documenting, and improving quality-related business processes across regional operations.
• Work with operations, engineering, and branch leadership to map processes, identify inefficiencies, and propose standardization or region-specific adaptations.
• Translate business needs into functional requirements that support scalable quality improvements.

Quality Assurance & Process Improvement

• Leverage quality engineering tools and methodologies (8D, DMAIC, FMEA, etc.) to support root cause analysis, process audits, and risk assessments.
• Coordinate across regions to implement consistent quality controls while accommodating business-specific needs.
• Support the development and rollout of SOPs, work instructions, and training aligned with ISO and industry standards.

Supplier & Internal Quality Collaboration

• Partner with regional teams and suppliers to ensure quality expectations are understood, measured, and continuously improved.
• Conduct supplier quality assessments and support resolution of material or service-related quality issues.
• Align internal teams with consistent quality KPIs and compliance practices across all regions.

Cross-Functional Communication & Change Management

• Facilitate ongoing communication between technical teams, business leaders, and quality personnel to ensure shared understanding of goals and challenges.
• Lead or participate in workshops, process improvement initiatives, and change adoption strategies.
• Prepare and deliver clear documentation, reports, and executive summaries to drive decision-making.

Education & Experience

• Bachelor’s degree in Business, Engineering, Quality Management, or related discipline.
• 4-6 years of combined experience in quality assurance, business process analysis, or functional analyst roles.
• Experience working across multi-site or regionally diverse organizations is strongly preferred.

Technical Expertise

• Deep understanding of quality systems (ISO 9001, AS9100), root cause methodologies (8D, RCA), and process tools (FMEA, SPC).
• Familiarity with ERP systems, workflow tools, and quality management platforms.
• Proficiency in interpreting data to drive performance improvements and operational decisions.

Soft Skills & Mindset

• Comfortable working across ambiguous, complex environments with varying business models.
• Excellent communication and facilitation skills; able to work effectively with cross-disciplinary teams and senior leaders.
• Proactive, analytical, and collaborative – a natural connector across teams and functions.

Preferred Qualifications:

• ISO9001:2015 Lead Auditor Certificate.
• Lean Six Sigma Green or Black Belt Certification.
• Background in electrical services, energy, or industrial field service industries.
• Prior experience in supplier quality, continuous improvement, or multi-site operations strategy.