Front Line Supervisor

Location: Charlotte, NC 
Employment Type: Full-Time
Travel Required: Yes (minimum 40%)

About Shermco

Since 1974, Shermco has been a leader in electrical testing, maintenance, and engineering services. As North America’s largest NETA-accredited electrical testing company, we support industrial, commercial, and utility clients with safe, reliable solutions. Backed by Gryphon Investors, Shermco continues to grow by investing in its people, capabilities, and clients.

Position Overview

Shermco is seeking a Front Line Supervisor to lead, coach, and develop a team of 5–10 Field Service Technicians. This is a working supervisor role that combines hands-on technical field work with leadership, safety, and performance management responsibilities. The successful candidate will be a proactive leader committed to upholding our high standards of safety, quality, and client satisfaction.

Key Responsibilities

Leadership

• Lead by example and promote Shermco’s Core Principles and safety-first culture
• Provide job direction, support project execution, and ensure technicians have tools and resources to succeed
• Supervise and mentor technicians in the field; support their technical and career growth
• Uphold confidentiality and professionalism in all aspects of leadership

Safety

• Ensure technicians are current on required safety training and follow all EHS protocols
• Reinforce proper use of JHAs, AHAs, Energized Work Permits, and other required tools
• Role model and mentor Human Performance principles and safety behaviors

Technical & Career Development

• Conduct skills assessments, maintain technician training matrices, and develop individualized training plans
• Support technicians in understanding and applying SOPs, completing documentation, and preparing for certifications
• Monitor and review data sheets and reports for accuracy and timeliness

Customer Service

• Ensure team demonstrates the "Shermco Difference" through professionalism and quality service
• Guide technicians in obtaining change orders and managing client expectations
• Teach and mentor on effective job execution and communication with customers

Communication

• Deliver timely and appropriate information to technicians and escalate unresolved issues
• Maintain consistent communication with management and peer supervisors
• Participate in monthly supervisory meetings and promote open, two-way communication

Performance Management

• Provide real-time performance feedback and document disciplinary action when necessary
• Conduct annual performance reviews and recommend merit increases according to company policy