Job Title: Learning Management System (LMS) Coordinator
Location:
Employment Type:
About the Opportunity:
Shermco Industries is seeking a detail-oriented and tech-savvy LMS Coordinator to manage the daily operations of our Learning Management System, Zensai (LMS365). This role is critical to maintaining seamless learning experiences across the organization, supporting both employees and instructors, and ensuring compliance with mandatory training requirements.
Manage daily operations and backend administration of the LMS (Zensai)
Maintain and update training records and user profiles
Schedule courses, upload training materials, and manage certifications in coordination with instructors
Oversee enrollment (manual and automated) based on job roles and business needs
Stay current with LMS best practices and recommend process or system enhancements
Serve as the first point of contact for LMS-related technical issues or user questions
Support learners, instructors, and managers in navigating the system and accessing content
Partner with IT and HR to ensure a smooth LMS onboarding experience for new hires
Manage day-to-day communication and inbox for LMS inquiries
Generate and analyze reports on training participation, completions, and compliance
Deliver relevant data and insights to departmental leaders and stakeholders
Identify process gaps and opportunities for improvement through user feedback and data trends
2+ years of experience in LMS administration or related learning and development support
Proficiency in Microsoft Suite (Outlook, Excel, Teams), and comfort navigating technical platforms
Experience with Zensai (LMS365), SCORM, or Articulate preferred
Strong organizational, communication, and problem-solving skills
Ability to manage multiple priorities and adapt in a fast-paced environment
High attention to detail and commitment to user experience
Tech proficiency with LMS platforms and learning content tools
Customer service mindset and ability to support a wide range of users
Analytical thinking with strong attention to reporting and compliance
Team player with adaptability, initiative, and follow-through
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