General Manager, Operations

Location: British Columbia

The General Manager, Operations is responsible for overseeing day-to-day field operations and service delivery across assigned regions or business units within Shermco Canada, with a primary focus on British Columbia. Reporting to the Director of Operations, this role ensures the safe, efficient, and compliant execution of electrical testing, commissioning, maintenance, and engineering services.

This position plays a critical role in workforce management, operational performance, and client delivery, while supporting the Director in achieving broader strategic and financial objectives.

Operational Execution

• Oversee daily field service operations, ensuring work is delivered safely, efficiently, and in alignment with Shermco standards
• Manage scheduling, dispatch, and utilization of technicians, engineers, and field crews
• Ensure consistency in service delivery, documentation, and quality across all job sites
• Support execution of projects to meet timelines, budgets, and client expectations

Team Leadership & Supervision

• Lead and supervise field supervisors, leads, and technical staff
• Provide coaching, performance management, and daily operational direction
• Support workforce planning and staffing needs in collaboration with the Director and HR
• Foster a strong team culture focused on safety, accountability, and service excellence

Safety & Compliance (British Columbia)

• Ensure full compliance with WorkSafeBC regulations and Shermco safety programs
• Enforce adherence to the Canadian Electrical Code (CEC), CSA standards, and NETA guidelines
• Support implementation of safety initiatives, site audits, toolbox talks, and incident prevention programs
• Ensure compliance with the British Columbia Employment Standards Act (hours of work, overtime, and workplace policies)

Financial & Operational Performance

• Support budget management, cost tracking, and resource allocation
• Monitor labour utilization, job costs, and operational efficiency
• Identify cost-saving opportunities and process improvements
• Provide regular reporting on operational metrics to the Director of Operations

Process Improvement

• Identify and implement improvements to workflows, scheduling, and service delivery
• Drive standardization of procedures across teams and job sites
• Support implementation of tools and systems to improve operational visibility and efficiency

Customer & Project Support

• Build and maintain strong client relationships through consistent, high-quality service delivery
• Support issue resolution, project coordination, and client communications
• Ensure all work meets contractual requirements, industry standards, and client expectations

Cross-Functional Collaboration

• Partner with Safety, HR, Finance, and Sales teams to support operational needs
• Align workforce capacity with project demand and sales pipeline
• Escalate operational risks or challenges to the Director as appropriate

• Bachelor’s degree or diploma in Business, Engineering, or a related field (or equivalent experience)
• 8+ years of experience in operations, preferably in electrical services, industrial, or field-based environments
• Prior leadership experience managing field teams in a supervisory or management capacity
• Strong working knowledge of WorkSafeBC regulations, BC Employment Standards, and applicable electrical codes (CEC/CSA/NETA)
• Excellent organizational, problem-solving, and decision-making skills
• Strong communication and leadership abilities
• Experience with scheduling, workforce coordination, and budget management
• Ability to travel to job sites across British Columbia as required

Equal Opportunity Employer | Drug-Free Workplace

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration in accordance with British Columbia and Canadian human rights and employment legislation. Shermco maintains a drug- and alcohol-free workplace in alignment with safety-sensitive industry standards.