• Manage an assigned portfolio of customer accounts and follow up on past-due balances through phone and email communication.

• Review accounts receivable aging reports, prioritize collection activities, and document payment commitments and follow-up actions.

• Communicate with customers to resolve payment delays, invoice discrepancies, and account disputes while maintaining positive relationships.

• Coordinate with billing, sales, operations, and cash application teams to research and resolve outstanding account issues.

• Provide customers with invoices, account statements, and supporting documentation needed to process payments.

• Research unapplied payments, short payments, deductions, and credits; coordinate appropriate corrections.

• Identify delinquent or potentially high-risk accounts and escalate concerns to AR leadership.

• Support account reconciliations, month-end close activities, and collections reporting.

• Maintain accurate records of customer communications and collection activities within accounting systems.

• Follow established credit policies, collection procedures, and internal controls.

• Recommend improvements to collections workflows, account accuracy, and payment turnaround.

Required Qualifications

• High school diploma or equivalent.

• At least 2 years of accounts receivable experience, including B2B collections.

• Working knowledge of accounts receivable processes, aging reports, payment application, and account reconciliation.

• Experience using accounting or ERP systems.

• Proficiency in Microsoft Excel and other Microsoft Office applications.

• Strong organizational skills, attention to detail, and problem-solving ability.

• Effective written and verbal communication skills, including the ability to handle sensitive collection conversations professionally.

• Ability to work independently and collaborate across departments.

Preferred Qualifications

• Associate or bachelor’s degree in Accounting, Finance, Business, or a related field.

• Experience in utilities, energy, industrial services, or field service organizations.

• Experience supporting multi-entity or multi-location operations.

• Familiarity with SAP, Oracle, NetSuite, or similar ERP systems.

• Experience with AR automation and collections workflow tools.

EQUAL OPPORTUNITY EMPLOYER | DRUG-FREE WORKPLACE

Shermco is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.  Shermco is a drug-free workplace.

NO AGENCIES PLEASE