Field Scheduling Coordinator - Canada

Location: Any Shermco Canada office
Work Arrangement: Hybrid
Employment Type: Full-time, Permanent
Department: Administration

Salary Range: $52,000 - $63,000 per year

About Shermco Canada

Shermco Canada provides electrical testing, maintenance, repair, commissioning, and engineering services that support the safety, reliability, and performance of critical power systems. Our teams serve utility, industrial, commercial, renewable energy, and other mission-critical operations across Canada.

About the Role

Shermco Canada is seeking a highly organized and detail-oriented Field Scheduling Coordinator to support field service operations across the country.

This position is responsible for maintaining field technician schedules, processing approved scheduling changes, and ensuring information is entered accurately and promptly in Salesforce Field Service and related tracking systems. The coordinator will communicate regularly with Field Service Managers across Canada to support workforce planning, resource visibility, and consistent scheduling practices.

This is an administrative coordination position. Field Service Managers will continue to make decisions regarding technician skills, crew composition, project priorities, job requirements, and customer commitments.

What We Offer

Eligible employees may have access to:

• Extended health, dental, and vision coverage
• Life, disability, and accident insurance
• Retirement savings program with company contributions
• Employee and Family Assistance Program
• Paid vacation and personal time
• Hybrid work arrangement
• Career development opportunities within a growing Canadian field service organization
• A collaborative and safety-focused work environment

• Maintain accurate and current field technician schedules in Salesforce Field Service.
• Enter, update, and verify technician, project, assignment, and scheduling information.
• Process scheduling changes approved by Field Service Managers.
• Communicate regularly with Field Service Managers across Canada regarding technician availability, schedule changes, project requirements, and resource needs.
• Coordinate technician assignments across branches based on direction from operations leadership.
• Identify scheduling conflicts, gaps, incomplete information, and overdue updates, and communicate them to the appropriate manager.
• Track technician availability, planned leave, training, travel, and other scheduling considerations.
• Support workforce and resource planning by providing clear and accurate scheduling information.
• Maintain data quality, consistency, and confidentiality across scheduling systems, spreadsheets, and internal records.
• Prepare scheduling reports and summaries for operational leaders.
• Follow up with managers and internal stakeholders to obtain missing or updated scheduling information.
• Support consistent scheduling processes and administrative practices across Canadian branches.
• Assist with seasonal workload increases, emergency schedule changes, and other operational requirements.
• Contribute to scheduling process improvements and Salesforce Field Service adoption.
• Provide additional administrative and operational support as required.

• High school diploma or equivalent required.
• Post-secondary education in business administration, operations, logistics, or a related field is considered an asset.
• Previous experience in scheduling, dispatch, workforce coordination, operations administration, or a similar role.
• Experience using Salesforce or Salesforce Field Service is strongly preferred.
• Strong data-entry skills with a high level of accuracy and attention to detail.
• Proficiency with Microsoft Outlook, Excel, Word, and Teams.
• Experience supporting field service, skilled trades, construction, utilities, industrial services, or geographically dispersed teams is considered an asset.
• Experience coordinating schedules across multiple offices, regions, or time zones is considered an asset.

Knowledge and Skills

• Excellent organization, prioritization, and time-management skills.
• Strong written and verbal communication skills.
• Ability to build effective working relationships with Field Service Managers, technicians, and operational teams across Canada.
• Ability to manage frequent schedule changes and competing priorities in a fast-paced environment.
• Strong problem-solving skills and the ability to identify scheduling conflicts or missing information.
• Ability to follow operational direction while exercising sound administrative judgment.
• Ability to work independently while remaining collaborative and responsive.
• Strong commitment to accurate recordkeeping, confidentiality, and data integrity.
• Customer-service mindset with a professional and solutions-focused approach.
• Ability to remain calm and organized when responding to urgent or short-notice scheduling changes.

Work Requirements

• This is a hybrid position based from any Shermco office in Canada.
• Regular communication and collaboration with teams located across multiple Canadian time zones will be required.
• Occasional flexibility outside standard business hours may be required to support urgent field scheduling needs.
• Limited travel to other Shermco Canada offices may be required.

Equal Opportunity Employer

Shermco Canada is committed to providing an inclusive and accessible workplace. We welcome applications from qualified candidates and will provide reasonable accommodation throughout the recruitment process in accordance with applicable Canadian human rights and accessibility legislation.